Examples of our Commissioned Services
Training and Qualifications
- We are skilled at working with non-traditional learners, volunteers and experienced paid staff alike, tailoring our training and support to meet diverse needs
- We are a City & Guilds Assessment Centre with robust quality assurance framework and practices
- Our qualifications and training offer ranges from Level 2 training for those starting their journey, to qualifications aimed at supporting the professional development, professionalisation, and increased impact of staff and volunteers in advice, guidance and support roles.
- We offer training and consultancy to local services to enable them to run effective peer support services and/or confidently welcome people with lived experience as volunteers and paid staff, increasing diversity and representativeness of the workforce.
- We can help assess an organisation’s readiness to embed peer advisors and offer support to develop effective models and processes around training & development, risk assessment, safeguarding, trauma-informed practice, and ongoing support and supervision for people with lived experience.
- We have trained Peer Researchers & Evaluators who co-deliver research, evaluation, and service-design activities such as focus groups and surveys, who can play a key role embedding ‘service user voice’ and ideas in development stages and throughout delivery. We can also develop peer-led evaluation or research activities as part of long-term service delivery and evaluation.
Holistic Peer Advisor Programme
- The Peer Advisor Programme is core to St Giles work and can be embedded as an end-to-end programme in any service or project working to support people facing disadvantage.
- It enables people with lived experience to work as volunteers or paid staff in advice, guidance and support roles in local services. It has been tried and tested over 18+ years, is Matrix Accredited and unique in offering a structured package of:
- Robust application, interview, risk assessment, induction and onboarding support
- ‘Learning to Advise’, an 11-session City & Guilds assured course introducing advice and guidance work
- Volunteer or work placements in frontline advice and guidance roles
- Supervision and support to ensure quality and impact, enable progression and development
- Assessment and portfolio building to gain City & Guilds Level 3 NVQ Certificate in Advice & Guidance
- A suite of additional assured short courses and qualifications, including housing and homelessness, young people at risk, employment support, and trauma-informed practice.
Peer-led Service Design and Delivery
We have a range of services led by those with lived experience and have tried and tested models for developing and delivering new services with peer support workers at their core, such as:
- Community outreach & community champions identifying and engaging those considered ‘hard to reach’, facilitating wrap-around support, and leading community development
- Supporting tenancies & hostel-based work for people who are homeless, working alongside housing providers, the private rented sector, and/or Council rent deposit or guarantee schemes.
- Family-focused support specialising in family wellbeing and stability, with locally tailored support where required, e.g. around gangs and violence.
- Local women’s services targeting women who have experienced gender-based violence, sex working, or are at risk of exploitation and abuse.
- Transition support for young adults at high risk of complex multiple disadvantage and outcomes as they face increasing barriers entering adulthood and independence.
- Co-ordinated dual support to tackle issues from multiple angles at once, e.g. for people who are ‘cuckooing’ properties and the tenants
- Drug and alcohol services peer programme embedded in clinically-led services