Commission Our Work

We provide services, training, and consultancy for national and local agencies, using our decades of experience in peer-led services and training in advice and guidance.

We create positive change on many levels by enabling people with lived experience and the clients they support to achieve great outcomes, local services to increase diversity, engagement and impact, and communities to benefit from more representative and effective advice and guidance.

Examples of our Commissioned Services

Training and Qualifications

  • We are skilled at working with non-traditional learners, volunteers and experienced paid staff alike, tailoring our training and support to meet diverse needs
  • We are a City & Guilds Assessment Centre with robust quality assurance framework and practices
  • Our qualifications and training offer ranges from Level 2 training for those starting their journey, to qualifications aimed at supporting the professional development, professionalisation, and increased impact of staff and volunteers in advice, guidance and support roles.


  • We offer training and consultancy to local services to enable them to run effective peer support services and/or confidently welcome people with lived experience as volunteers and paid staff, increasing diversity and representativeness of the workforce.
  • We can help assess an organisation’s readiness to embed peer advisors and offer support to develop effective models and processes around training & development, risk assessment, safeguarding, trauma-informed practice, and ongoing support and supervision for people with lived experience.
  • We have trained Peer Researchers who co-deliver research, evaluation, and service-design activities such as focus groups and surveys, who can play a key role embedding ‘service user voice’ and ideas in development stages and throughout delivery. We can also develop peer-led evaluation or research activities as part of long-term service delivery and evaluation.

Holistic Peer Advisor Programme

  • The Peer Advisor Programme is core to St Giles work and can be embedded as an end-to-end programme in any service or project working to support people facing disadvantage.
  • It enables people with lived experience to work as volunteers or paid staff in advice, guidance and support roles in local services. It has been tried and tested over 18+ years, is Matrix Accredited[1] and unique in offering a structured package of:
    • Robust application, interview, risk assessment, induction and onboarding support
    • ‘Learning to Advise’, an 11-session City & Guilds assured course introducing advice and guidance work
    • Volunteer or work placements in frontline advice and guidance roles
    • Supervision and support to ensure quality and impact, enable progression and development
    • Assessment and portfolio building to gain City & Guilds Level 3 NVQ Certificate in Advice & Guidance
    • A suite of additional assured short courses and qualifications, including housing and homelessness, young people at risk, employment support, and trauma-informed practice.

Peer-led Service Design and Delivery

We have a range of services led by those with lived experience and have tried and tested models for developing and delivering new services with peer support workers at their core, such as:

  • Community outreach & community champions identifying and engaging those considered ‘hard to reach’, facilitating wrap-around support, and leading community development
  • Supporting tenancies & hostel-based work for people who are homeless, working alongside housing providers, the private rented sector, and/or Council rent deposit or guarantee schemes.
  • Family-focused support specialising in family wellbeing and stability, with locally tailored support where required, e.g. around gangs and violence.
  • Local women’s services targeting women who have experienced gender-based violence, sex working, or are at risk of exploitation and abuse.
  • Transition support for young adults at high risk of complex multiple disadvantage and outcomes as they face increasing barriers entering adulthood and independence.
  • Co-ordinated dual support to tackle issues from multiple angles at once, e.g. for people who are ‘cuckooing’ properties and the tenants
  • Drug and alcohol services peer programme embedded in clinically-led services

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